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Versa won't stay charged

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‎06-08-2020 18:05

‎06-08-2020 18:05

My versa won't stay charged. I rebooted and cleared out all apps and different clock faces and its back to the orginal settings and it still only stays charged for a max of 6 hours. What else can I do to try to keep it charged? Is there a wareanty on these things? 

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‎06-21-2020 19:03 - last edited on ‎09-14-2024 11:17 by Fitbit Moderator

‎06-21-2020 19:03 - last edited on ‎09-14-2024 11:17 by Fitbit Moderator

Welcome to the Fitbit Community, @NicoleJesina.

I am sorry to hear the battery on your Fitbit Versa is draining faster than expected. I am here to help you. Thanks for trying to resolve this, you can confirm the complete tips for preventing battery drain here. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

You can take a look at this page for more information about the warranty policy.

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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