Versa won't stop buzzing

[amywalker424]

Yesterday my Versa started randomly buzzing me to tell me all notifications are up to date and opening the exercise app which I actually never use. It’s draining my battery and is really annoying. It’s getting harder to go back to the home screen when the exercise app opens and I have to push the back button and bottom button like I’m going to reset to get it back to the home screen. I’ve reset and done a complete shutdown several times. I’ve only had the Versa six months. 

Moderator edit: Clarified subject

[Marrrmaduke]

@amywalker424 By reset do you mean reboot or wiping your tracker of data? Please try the latter one - performing a factory reset. This will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app. Good luck!

[NellyG]

Hi @amywalker424  Have you tried doing a Factory reset? If not, give it a try (settings app on the watch and scroll down to About). If that doesnt help, please come back here.

Woops @Marrrmaduke got in before me!

[Marrrmaduke]

@NellyG No worries. The more the merrier! 😄

[amywalker424]

So the factory reset took forever and when it was finally finished I couldn’t get through the “tips” without it buzzing that all notifications are up to date. Now it won’t connect to my phone at all. I removed the Versa from my app. Now the screen is stuck on pair your device while buzzing constantly that notifications are up to date. A device that is 6 months old should not be this difficult or temperamental to use. I’m highly disappointed ☹️

Sent from my iPhone

[LanuzaFitbit]

Welcome to the Forums @amywalker424. Hi @Marrrmaduke and @NellyG.

@Marrrmaduke and @NellyG, thanks for being around to help! @amywalker424 Thank you for going through all of the steps that were recommended.

@amywalker424, Our support team will be getting in touch with you about this situation via email. Be sure to keep an eye on your email's inbox, spam, and trash folders for their mail. They will be more than happy to help you figure out what is going on and find a solution. 

Let me know if there is anything else that we can help you with.