03-13-2019 15:30
03-13-2019 15:30
My versa won’t swipe up to show today’s stats. I have rebooted versa and reinstalled app. The app is the latest version. It will swipe down and to side, just not up. Can anyone help?
03-13-2019 15:37
03-13-2019 15:37
Hi, to solve this problem you will need to restart your Versa multiple times in a row (sometimes it needs 4 to 5 restarts) by pressing and holding the left and right lower buttons together untill you see the Fitbi logo and release the buttons. Good luck!!
03-14-2019 00:18
03-14-2019 00:18
03-14-2019 00:53
03-14-2019 00:53
Hi @Tallula78 As the restarts havent worked, try a Factory reset. If that doesnt fix the swiping please come back here again.
FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.
If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up. Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.
Helen | Western Australia
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