Versa won't switch off

[mjenderby]

Yesterday, my Versa screen started switching on by itself and not switching off. Result battery dies in hours. Have rebooted. To no effect. It's sitting on the table with screen on. If I press LH button it goes off but switches back on immediately. Screen timout set to 10s and wrist movement is now off. It's now useless 😕 Any ideas? Ps latest update applied last week 

[Guy_]

It could be an issue with the clock face you are using - try to change to another clock face or a Fitbit one to see if it resolves the problem.

[mjenderby]

 Thanks will give that a try. I've just spotted that it started after an app update and doesn't start immediately but possibly after first phone sync. More experiments required 🙁

[mjenderby]

Guy

Thanks ... reinstalling the clockface seems to have done the trick 😀 

Cheers

Mark

[mjenderby]

Oh dear, spoke too soon 😞 Changing watch face has stopped the screen remaining on but battery drain is still an issue. Now less than 2 days (was 4 before). Looks like a factory reset 😞

Mark

[Guy_]

Hi Mark

Don't do a factory reset.

There have been issues with the Fitbit App and battery drain.

First do a watch Shutdown and place on the charger to restart and fully charge.

Restart phone and sync.

Also use a standard Fitbit clock face to see how it goes and check the usual battery issues