Versa won't sync and it's losing time

[Shiro_Kuran]

I've had fitbits in the past that have stopped counting steps and ive replaced. But never one that says the incorrect time and refuses to sycronize. 

I tried a shutdown no luck. I'm not sure if its still in warrenty but if a factory reset doesn't work I'll be taking it back to the store i purchased it. 

But are there other methods i can try if it has no effect? I'd rather leave the taking it back to the store as a last resort. Thoughts?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Shiro_Kuran, welcome to the Community Forums. I'm sorry to hear that your Versa isn't syncing and it's losing time, I understand where your concern is coming from. Thanks for trying to restart your watch prior to posting here, I'll be glad to continue assisting you. 

Keep in mind that your Versa may be showing an incorrect time since it hasn't synced yet or if it hasn't been properly paired to your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

Since your watch is having syncing difficulties, I'd recommend following these troubleshooting steps: Why won't my Fitbit device sync?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?