Versa won't sync and time is wrong

[Pam8911]

This seems to be an ongoing issue. This has happened before. I've been through resetting just about everything with no results.

Moderator Edit: Clarified subject

[Guy_]

Hi @Pam8911 - there are 2 issues. If the watch doesn't sync it can't set the time.

For the syncing issue (often not a watch problem) try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

If this is not fixing it remove the watch from the phone's Bluetooth and try again, you may need to click profile photo and "+ Set up a Device" and replace.

If successful it should resolve the time issue but if not, in the Fitbit App click profile photo and App settings and toggle off/on automatic time zone and sync.  Or even switch to another time and sync and then switch back and sync automatic time zone on again.

[Pam8911]

And ...seemed to be fixed this morning, but here we go again, same issue. What is going on?!

[Pam8911]

Same issue yesterday, seemed to be fixed this morning, but issue is back again. Time is off by 15 minutes, won't sync.

[Guy_]

@Pam8911 - did you try a different clock face?

[Guy_]

@Pam8911- your new post is moved here to keep things organised.

It's not a good sign if a watch loses minutes, especially if it is also not syncing as it can't readjust.

Try using the SimpleCheckup app to see on the watch when it last synced and more importantly [second test] if it can find the phone. It could be battery savings on the phone is stopping the Fitbit app from running in background.