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Versa won't sync and touch screen stopped working

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‎01-26-2020 14:03 - last edited on ‎01-27-2020 03:43 by Fitbit Moderator

‎01-26-2020 14:03 - last edited on ‎01-27-2020 03:43 by Fitbit Moderator

For the past 4 mornings, when trying to sync my sleep activity, I have had to reset my Fitbit versa and my turn my iPhone on and off for it to be paired again. Does anyone know what may be happening? Everything seems up to date!

 

I have just went to check today’s stats and my touch screen no longer works also- even after multiple factory resets. Help! 😞

 

 

Moderator edit: updated subject for clarity

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‎01-27-2020 03:41

‎01-27-2020 03:41

@xcochrane, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't sync properly and the touch screen feature stopped working. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article in order to fix the syncing issue. After trying these steps, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the touch screen works properly. These articles contain steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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