Versa won't sync and wrong time

[Becky8402]

Very frustrated with my Versa. It hasn't synced since 10/12. I have updated the app, uninstalled the app, restarted the versa, nothing will sync. Then my time is not correct either. I have tried to adjust the time zones as noted in other threads to no prevail. 

Past my 14 day return policy, only had this for less than 1 month and ready to throw it in the garbage. 

My phone is a Samsung 8. Bluetooth has been turned on and off multiple times. 

Please help!!

[jcollette1]

Same exact issues.  Started on Oct 12th as well.  My fitbit is about 4 months old.  Maddening.  It’s connected on Bluetooth but the time was screwed up (it corrected itself eventually), but I haven’t been able to Sync since then. I tried all the same things too.  Help US!

[KimSuss]

I’m having exactly the same problem, the time is incorrect, it’s taking up to an hour to get it to sync to my iPhone, so frustrating, tried everything, reset the Fitbit, switched Bluetooth on and off, switched the phone on and off, removed the versa and then re installed it, 

i did an iPhone update last week and also a Fitbit update and I’m certain one of these is the cause of the problem as it was always fine up until then.   

[jcollette1]

How do you do the Fitbit update?

Janis Paige Collette

[Rich_Laue]

The time will be set durring the next sync.

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing

[jurnei]

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@Becky8402 wrote:

Very frustrated with my Versa. It hasn't synced since 10/12. I have updated the app, uninstalled the app, restarted the versa, nothing will sync. Then my time is not correct either. I have tried to adjust the time zones as noted in other threads to no prevail. 

Past my 14 day return policy, only had this for less than 1 month and ready to throw it in the garbage. 

My phone is a Samsung 8. Bluetooth has been turned on and off multiple times. 

Please help!!

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My Versa has not sync'd since 10.13.2018 10:22p I uninstalled/reinstalled the app-that didn't work. So I deleted the Versa from my account and now it will not connect! It was in "connecting" status all night and still will not connect. I have a Google Pixel 2 XL Android version 9. I am not a happy camper

[Becky8402]

So I unpaired from my Bluetooth completly, and removed the Versa from the app, now it won't sync back up.  

[jcollette1]

That’s what I was afraid would happen if I did the same thing. It’s weird
because Fitbit itself is recording all info and is fine. It says it’s
Connected by Bluetooth, but it and router for WIFI are not recognizing each
other. Out of nowhere. No changes in my wireless connection at all.
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Sent from Gmail Mobile

[Nanasteps]

I hear your frustration, my Blaze has done the same thing. About a month ago or so, it was totally off, the wrong date. Several attempts to reset, finally it reset, but now we are back again to the wrong time. It won't sync. Gave up on it and I am trying to decide what to purchase next. I was going to go buy a Versa, but seeing the same issues with the Versa, I guess I need to upgrade to an iPhone and change my path!

[Rich_Laue]

Hi @jurnei, and other Android users. Please into the phone settings / Apps / Fitbit /

From here press Force stop

Now press Storage and Clear Cache 

I'm assuming the other steps have been tried, such as:

Both the Versa and phone have been restarted and at some point both have been powered completely off.

Unneeded apps have been shipped out of the phones memory.

The Versa has been removed from the phones Bluetooth, not the Fitbit app.

@jurnei the reason your having problems setting the tracker up is because the sync problem has not been fixed. We need to fix the no sync issue then you should be able to setup the Versa. This is why we say that removing the tracker from the Fitbit account will only add problems.

[jcollette1]

Me again…. So it is an issue on your end then? My Fitbit has running fine for over 4 months and this started on Oct 12th. Not able to sync because it won’t recognize my WiFi. It says it’s connected to Blue tooth and every
other item is getting clear and good WiFi with the router. Just wanted to clarify that. My clock was off for two days and then just reset it itself. The Fitbit itself is recording everything as it should, just can’t get the info to my devices
and more importantly my WW app!

Is there any estimated time as to when this will be rectified if they’re working on it?

Thanks!
Janis

[jcollette1]

Everything I have is Apple so I should probably go to the Apple Watch too. Wasted $ 200 on this though. It’s just 4 months old. :(. Hope you find your path!

Moderator edit: personal info removed

[Becky8402]

 So frustrating. I feel very let down by a reputable and recommended product. 

Good luck

[Rich_Laue]

@jcollette1 you might want to look at the iOS Board and ask your iOS question where other iOS users will see it. 

@Becky8402 have you contacted Fitbit yet?  The link may also be found in the right slide out menu and under help in the Fitbit app or by the help link found below or above. . We are in the community of Fitbit users where your fellow users donate their time to help each other out. You may findfthat coontacting Fitbit would be helpful, they have tools that we as users do not have 

[Becky8402]

I will be contacting them after work. I keep.playing with it, trying to get it to connect and it won't do anything after I put in the code.. 

Thanks for your sugguestions 

[jcollette1]

I just dug out of storage my FitBit Charge 2 - I’m getting that charged now and see how that works. I think I’m going Apple…

[wizardvenkat]

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@Rich_Laue wrote:

The time will be set durring the next sync.

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing

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I'm facing the same problem ever since I bought Versa. Troubleshooting  the above steps just work once and I have to do the same thing again and again every time! Really frustrating!

This is what I think breaks the Syncing:

After pairing the Versa with my phone, if I leave my phone away from Versa for sometime, it doesn't sync back. 

This is what I'm doing to make it sync back:

I go to Bluetooth settings in my phone and unpair the device "Versa" from the list.

I then have to open Fitbit app and sync it again.

This seems to fix the syncing issue.

This looks like some sort of annoying bug and its really frustrating to troubleshoot this issue every time. So Fitbit please fix this annoying bug.

[Rich_Laue]

If you haven't done so yet, please turn on always connEcted, if this is an option for your phone. I'm not sure what phone your having issues with. 

[Nanasteps]

So happy, I reset everything again and my blaze is reset, syncing on the computer and has the correct time!! I couldn't be any happier..still need to try with my Samsung s8+.

[Becky8402]

I called Fitbit CS last night. After an hour of trouble shooting, most of which I had tried already, although I know it's procedure, they are sending a replacement . We tried a factory reset, and it still wouldn't find my phone to pair with after entering the 4 digit code.