Versa won't sync and wrong time

[Becky8402]

Very frustrated with my Versa. It hasn't synced since 10/12. I have updated the app, uninstalled the app, restarted the versa, nothing will sync. Then my time is not correct either. I have tried to adjust the time zones as noted in other threads to no prevail. 

Past my 14 day return policy, only had this for less than 1 month and ready to throw it in the garbage. 

My phone is a Samsung 8. Bluetooth has been turned on and off multiple times. 

Please help!!

[jcollette1]

Awesome!

Moderator edit: personal info removed

[jcollette1]

I did that. All Day Sync is what it is on the iphone. I had did
troubleshooting by phone last night and after 40. Minutes of doing
everything it was determined I needed a new Versa. I was under warranty
so I;m all set. Thanks for you help
--
Sent from Gmail Mobile

[AlejandraFitbit]

Hello everyone, I hope you are doing.

I appreciate all the efforts in trying to fix the time issue you all are experiencing. It's great to see here that for some of you this issue has been resolved and that your watches are working properly.

For the ones that keep having problems, I recommend restarting your Versa, change your timezone to a completely different one, sync your watches, put the correct time and sync again.

I hope this helps, let me know the outcome. 

[Rinakfletch]

Mine just started doing this yesterday?! What is going on? I have also done the updates, uninstall and time change option. I keep getting the red "asterisk mark" and says no device found. Is there a fix in sight? 

[ELiz31]

Thank you, this worked for my partner's Versa. 🙂

[FitRipped]

The same thing is suddenly happening to me. Which is ironic because fitbit replace my original Versa because it suffered from the same problem and they couldn't provide a fix. The original was under warranty but now I may be screwed. 

Might finally be time to spring for an Apple Watch and abandon this undependable platform. 

[waltera97]

Mine just started doing this as well, and mine is also a warranty replacement from my original (though it didn't have this issue, but another one that caused it to be replaced). SO frustrating! I wonder if it has something to do with the new firmware update? I'm 'in line' for customer support now...
I love my versa, but this is getting ridiculous...

[FitRipped]

Yes it is ridiculous. I just checked my records and my Versa was replaced
on 9/5/19 so the current model is less than one year old. My guess is they
simply don't want to continue to support legacy hardware in the Fitbit app
though they never state that publicly. My Fitbit One will no longer sync
either and neither device will sync to my Android or iPhone so this clearly
points to the app as being point of failure.

[CarianneS]

It’s happening on my iPhone 10,  it’s connected, WiFi and Bluetooth, turned off and on, sync 3 times etc there’s nothing I haven’t tried and still on the wrong time and date.  This is my third type of Fitbit and each has died after less than a year.  I’m done with Fitbit. 

[Rich_Laue]

@CarianneS you are telling us your Fitbit has died, saying that your phone is not communicating with the tracker. 

Have you tried a restart or a complete power off of both the tracker and phone?

If their is any device nearby that your tracker has synced to in the past, please turn its bluetooth off. 

Have you tried these steps? Especially clearing the apps cache?

[mamatela]

Restarted both at the same time and it fixed the issue