07-20-2020 14:04 - last edited on 07-25-2020 07:04 by JuanJoFitbit
07-20-2020 14:04 - last edited on 07-25-2020 07:04 by JuanJoFitbit
I just got this fitbit versa and trying to set it up. It won't recognise or sync on set up and has a half updated screen which hasn't progressed any more for days even with the item being on charge. I have trief resetting the device numerous amounts of times. When resetting the logo disappears but the watch does not vibrate?
Moderator edit: updated subject for clarity
07-25-2020 07:03
07-25-2020 07:03
Hi @malkoda, welcome to our Fitbit Community! I would like to to follow up and help you with your Fitbit Versa since it won't sync or set up.
Please try a factory reset. To do so on your device, follow the steps below:
Keep me posted on the outcome.
07-25-2020 07:31
07-25-2020 07:31
Just got mine 2 says ago and it's doing the same thing. I've tried the factory reset many times and it will not vibrate. Any help is greatly appreciated.
07-25-2020 13:58
07-25-2020 13:58
Mine was doing the exact same. I have sent the item back for a refund!
07-25-2020 13:58
07-25-2020 13:58
this does not work i have tried several times!