Versa won't sync, pair or display correct time

[Bagelbutt]

For several days now, my VERSA displays incorrect time (behind 4hrs/21mins) 

I tried every solve and step by step instructions: i.e.  Force Stop/ restart Bluetooth off/on, till finally removed it from my dashboard app to try a reinstall. I follow the "set up new device instructions" and it will not recognize my Galaxy Note 9 Bluetooth. (Worked fine for the past 9 months) The ICON at top of screen still says my device is not paired. (So of course I cannot SYNC)

I've wasted my entire afternoon googling solves. 

Where should I go from here? Factory reset? (Then do I lose all my recorded data?) I hope someone can help. Thanks. Terri M. 

Moderator edit: Subject for clarity

[NellyG]

Hi @Bagelbutt I think Factory Reset is your next move. Yes you will lose the unsynced data on your tracker, but the Versa is not much use  you now anyway. If the Factory reset doesnt help then please come back here

[Rich_Laue]

Having removed the tracker from the account will assure data is already lost and a factory reset will not be a bad idea. 

Removing the tracker from your Fitbit account will only add more problems. 

We still need to fix the communication problem that caused the sync issue. 

I'm not sure what icon you recovered to about not being connected. But the app doesn't need the tracker to be connected to the phone for a sync to occur. 

Being an android device. 

Let's remove the Versa from the phones Bluetooth. 

Check for any phone updates and Fitbit app updates. 

Let's open the phone settings, apps, Fitbit, storage, clear cache and data. Warning this will log you out of the app. 

Now restart the phone and the Versa. 

If there is any other device around that the tracker has synced through? If so let's turn it's Bluetooth off. 

[Bagelbutt]

Thank you for your email. It wasn't operator error after all.
My Versa died. Took her off life support last night. Sad. She was only 9
months old😢

I had it on the charger to 100% while trying to figure out my issues
yesterday; and this morning it's @ ZERO%.
Wont charge or come back on.

My husband had a Fitbit Zip he won @ work not being used. That was
recognized by my bluetooth and dashboard right away. Will use this tracker
for now till I buy another watch.

[Bagelbutt]

Thanks for trying. My Versa died last night. I just got it for Christmas.
Didn't live even 9 months!.
Had it on the charger all day yesterday while trying to figure out my
issues; this morning it's @ ZERO%.

Took her off life support and paired a fitbit ZIP for now while I shop for
a watch.

[NellyG]

@Bagelbutt  I have flagged a moderator to come and help you. It might still be covered by warranty. 

[Bagelbutt]

Thank you, I was hoping so. I have the box and all purchase info.

[YojanaFitbit]

I'm glad to see you here in the Forums @Bagelbutt, your comments are very important for us! Great help @Rich_Laue and @NellyG.

Thanks for troubleshooting prior to contacting us. I've requested to our support team to create a case on your behalf. Both of you, should soon receive an email from customer support. They will be glad to keep assisting you with your Versa.

Let me know if you have questions about this.