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Versa won't sync to PC

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‎09-04-2019 14:46 - last edited on ‎09-05-2019 05:12 by Fitbit Moderator

‎09-04-2019 14:46 - last edited on ‎09-05-2019 05:12 by Fitbit Moderator

Just bought a Versa, have windows 10, existing fitbit account, on pc. Device is paired to pc in the settings. But won't sync. What is the next step?

 

 

Moderator edit: updated subject for clarity

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‎09-05-2019 05:11

‎09-05-2019 05:11

@stang331 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't sync with your PC.

 

I'd like you to try the troubleshooting steps that are listed in this help article. Please select the tab "Trackers and Watches" then select the link for "Windows 10 Computer" in order to follow the correct steps. Finally, monitor your Versa and see if it sync with your PC properly.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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