Versa won’t sync to my iPhone XR

[GrammyCath]

Problem started 4 days ago.  First noticed that clock on my Versa losing time.  Then soon after I could not sync to my iPhone XR.  I have had random success with syncing since but only when I have the Versa in its charger.  Then corrects time and data to exact point in time but when I start wearing the Versa again the time loses again and no further syncing.

I have tried all the previously suggested remedies.  
Versa has been restarted multiple times.

App has been reinstalled multiple times.

Bluetooth on iPhone has been off and on and phone restarted multiple times.

It is not a problem with the iPhone as I have checked other bluetooth devices and they connect with my phone fine.  I have had no other devices bluetoothed when I have been trying to connect my Versa. 
I installed the app on another device (iPad) but again wouldn’t sync.  Again no problem with the iPad Bluetooth.

i even removed the device from my iPhone and attempted to reconnect the Versa but the Versa cannot even find my wifi so now I don’t even have the Versa connected to my iPhone.  So frustrating! 

So I have seen mention of there being a software problem?  Is this still the case? 
If so, what is the anticipated resolution time frame? 
thank you, Hoping for quick resolution. 

[JuanJoFitbit]

Hi @GrammyCath, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

Regarding the syncing issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly.

I'll be around if any question arises.

[rudyaffandi]

I am having exactly the same problem. Is this the right forum or should I contact Fitbit tech support directly?

[Tammster911]

I have had the exact same problem for the last 4 days sooo frustrating I have done all the same steps as well and nothing has worked 

[GrammyCath]

I would definitely contact Fitbit by email and ask for support. My Versa was replaced by Fitbit eventually- it took about a month.  
Be really detailed as to what measures you have undertaken on your own to rectify in your email as this will save a bit of toing and froing.