Versa won't sync with Android phone

[AveHud]

I can't get my phone to sync with me android phone.  I have tried going through the computer to sync them, logging out, and checking Bluetooth.  Any other suggestions?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@AveHud, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't sync with your phone, even though you have tried with a computer and checked the Bluetooth settings.

I'd like to know what is the brand and model of your Android phone.

In the meantime, try the troubleshooting steps that are listed in this help article. After trying these steps, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.

[AveHud]

Nothing is working now.  I can't even find it on my phone when I look at my Bluetooth.  Any other suggestions?  I have an Android Galaxy S9.

Thank you!

[JuanJoFitbit]

@AveHud, I'm sorry for the late response. However, I appreciate your effort trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.