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Versa won't sync

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‎08-22-2018 14:46 - last edited on ‎08-23-2018 05:11 by Moderator Alum

‎08-22-2018 14:46 - last edited on ‎08-23-2018 05:11 by Moderator Alum

So I got this Fitbit a few days ago and it will not sync, nor will it allow me to change the clock time which is incorrect or let me change its face.

 

I have removed all other sync items from Bluetooth, rebooted countless times, checked instructions, etc., yet nothing is working, it's quite frustrating especially as I'm getting notifications on my phone to tell me it's syncing yet when I go on the app nothing is stored and tells me last sync was days ago.

 

 

Moderator edit: subject for clarity

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‎08-22-2018 21:01

‎08-22-2018 21:01

What phone are you using?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-23-2018 05:12 - last edited on ‎10-20-2025 17:43 by Fitbit Moderator

‎08-23-2018 05:12 - last edited on ‎10-20-2025 17:43 by Fitbit Moderator

It's great to see you around @Jackiecs and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this and recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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