help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-22-2018 14:46 - last edited on ‎08-23-2018 05:11 by Moderator Alum

‎08-22-2018 14:46 - last edited on ‎08-23-2018 05:11 by Moderator Alum

So I got this Fitbit a few days ago and it will not sync, nor will it allow me to change the clock time which is incorrect or let me change its face.

 

I have removed all other sync items from Bluetooth, rebooted countless times, checked instructions, etc., yet nothing is working, it's quite frustrating especially as I'm getting notifications on my phone to tell me it's syncing yet when I go on the app nothing is stored and tells me last sync was days ago.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎08-22-2018 21:01

‎08-22-2018 21:01

What phone are you using?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎08-23-2018 05:12

‎08-23-2018 05:12

It's great to see you around @Jackiecs and @NellyG thanks for the input.

 

I appreciate all the efforts in trying to fix this and recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

 

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes