Versa won't sync

[RinBoston]

I have tried all of the DIY troubleshooting on the website to get my Versa to sync to my phone. Nothing works! The only thing I haven't tried is a hard reset to my tracker. Help!

Moderator edit: subject for clarity

[Rich_Laue]

May I ask about which phone, the source of the problem,  that you have?

Not kniwkno what has been tried

Turn phones bluetooth off

Remove the Versa from the phones bluetooth

Restart phone

Restart tracker

Shit doesn't phone

Shutdown tracker

If Android then clear the Fitbit's app cache

Clear Bluetooth cache

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing

Removing the Versa from the account or doing a factory reset normally will only add more problems. 

[AlejandraFitbit]

Welcome to the Community @RinBoston and @Rich_Laue thanks for the input.

I appreciate all the efforts in trying to fix this issue and would like to know if you keep having syncing problems? Have you tried the instructions provided by our friend?

Hope to hear from you soon. 

[LDouglas5]

I just received my versa yesterday and am having the same problems and have tried all the recommendations to try and fix this issue.

[Rich_Laue]

@LDouglas5 are you having a sync problem as the subject is about, or is it something setup problem.

The tracker first has to be setup before it will sync.

How do I set up my Fitbit device?

Set up and get started using your new device.

[guylux]

I bought a versa for my wife last year. I was able to sync it once after that I try all the f...in Youtube video all the step on fitbit That is the worst type of fitness tracking device I ever seen . I had 2 other watch before from fitbit I didn't learn cause I bought that versa piece of ..

did any body else able to sync it .

My next step is the hammer.

I have a Garmin and a Samsung smart watch never had anny problem with the sync.

Guy