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Versa won’t sync

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‎10-12-2018 23:36 - last edited on ‎10-14-2018 08:25 by Moderator Alum

‎10-12-2018 23:36 - last edited on ‎10-14-2018 08:25 by Moderator Alum

I did the latest update on my iPhone and then realized my messages were not coming though, checked the app and it hadn’t even been getting my steps through. I disconnected the Versa and went to sync it again, it says it’s found it but then stays on connecting to tracker and doesn’t move on, don’t know what I can do.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎10-13-2018 01:33

‎10-13-2018 01:33

Try working through THIS Help Article on Syncing problems.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-14-2018 08:26 - last edited on ‎07-01-2025 07:44 by Fitbit Moderator

‎10-14-2018 08:26 - last edited on ‎07-01-2025 07:44 by Fitbit Moderator

A warm welcome to the Community @Jo2703 and @NellyG thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? Are you able to sync your watch now?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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