Versa won’t sync

[Nwilburn]

My Versa suddenly stopped syncing. After I reset it will no longer connect to the app. Any fixes?

[Marrrmaduke · Accepted solution]

@Nwilburn Phone model and OS? For now you can try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone bluetooth settings
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and try to sync

[Lisabowles]

I’m having the same issue.  It won’t sync and the versa won’t even locate the WiFi to try and reconnect.  

[Donnab05]

Thank you Marrrmaduke, I was having the same problems but i followed your instructions and it is now connected and downloading, Thank you again 🙂

[Marrrmaduke]

@Donnab05 I am happy it works, Donna! I recommend the whole procedure in the beginning, but when my Versa decides to misbehave I usually just forget it in the bluetooth settings, reboot phone and Versa and sync again. No re-install of Fitbit mobile app needed. I am on Android tho.

[Donnab05]

I'm new to the fitbit world, so still learning 😊 I also have an Android phone. My fitbit stopped syncing yesterday after doing an update so I done a factory reset and it just wouldn't connect so I checked the help Forum and found your instructions so thank you again

[Marrrmaduke]

@Donnab05 You're welcome! Merry Christmas, Donna. 😊🎄

[Donnab05]

Merry Christmas 🎄