Versa won't sync

[MJHoward]

My Versa was been stating no device found when trying to sync so I haven't recieved texts or calls. I've deleted the app and reinstalled it but the problem remains I've had it 2 months and I swear it's been more trouble than it's worth. To be honest had less problems and better quality of service from my Charge 2... Please if possible... tell me how to rectify this problem. Thank you

[JuanJoFitbit]

@MJHoward, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't sync and won't receive text/calls notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to know what is the brand and model of your  phone.

In the meantime, try the troubleshooting steps that are listed in this help article in order to fix the syncing issue.

In order to resolve the notifications issue, please follow the steps that this help page contains.

Keep me posted on the outcome.

[MJHoward]

Thank you for replying so quickly. I have a Samsung Galaxy Note 9Marsha J. Preston-Thomas

[JuanJoFitbit]

@MJHoward, I'm sorry for the late response. However, I appreciate the information requested.

I would like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps shared in my previous post.

Looking forward to your response.