05-10-2021 19:07 - last edited on 05-11-2021 05:12 by MarreFitbit
05-10-2021 19:07 - last edited on 05-11-2021 05:12 by MarreFitbit
My Versa stopped syncing at 5:39am today. I have tried several times to sync it manually in the app without success. I can't check the WiFi settings in the app either.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
05-11-2021 05:13 - edited 03-18-2024 10:03
05-11-2021 05:13 - edited 03-18-2024 10:03
Hi there, @Garf77. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out.
May I know the model of your mobile phone? Please make sure it meets the requirements listed here.
Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:
If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:
1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 3.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
05-11-2021 00:54
05-11-2021 00:54
The watch doesn't use Wifi unless on the charger or manually started, but transmissions for syncing are normally done over Bluetooth.
First thing to do is charge the watch and restart it, and possibly the phone too.
Author | ch, passion for improvement.
05-11-2021 05:13 - edited 03-18-2024 10:03
05-11-2021 05:13 - edited 03-18-2024 10:03
Hi there, @Garf77. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out.
May I know the model of your mobile phone? Please make sure it meets the requirements listed here.
Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:
If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:
1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 3.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...