Versa won't sync.

[Shepgirl]

My versa stopped keeping time.....I re started it, uninstalled and reinstalled the app both on my pc and phone. I ended up doing a factory reset and now it doesn't do anything. The fitbit logo is now white. Anyone else experiencing this problem? Any suggestions? I'm pretty much over it and ready to take a hammer to it. Ughhh.

[Rich_Laue]

Ughh why do people do the very last step that should be try in the start. 

Your tracker is back to factory reset. 

Have you removed the tracker from both the BT on the phone and PC. 

Let's forget the PC, you can not setup through the PC. 

Have you done a restart since doing the factory reset? 

You may want to try the factory reset again, this may fix the white screen if the restart fails

Done the Setup?

The troubleshooting steps? 

At what step does the setup fail? 

Any error messages? 

What phone? 

[Shepgirl]

Hi there. I have reset it multiple times. Shut it down, restarted it, followed all the steps at least 6 times. Nothing is working. I chatted with support and I  followed everything that was instructed for me to do. Second time this thing has stopped working. I initially did the reset due to it not keeping the correct time. Extremely frustrated. Thank you for reassuring me that I tried everything. Sent from my Sprint Samsung Galaxy S8.

[Rich_Laue]

The reason the watch had the wrong time was because of a sync issue. A factory reset will usually only add more problems. 

[AHsportsmassage]

I have the same issue. Have also contacted Fitbit support twice. Both times been told to uninstall and reinstall App, switch off bluetooth,  do a factory reset. At one point it did work, but only for 6 hours...verse time wrong, wont sync. Last synced over 24 hours ago. Had this syncing issue before, but not losing time before. Embarrassing...I was very late for an appointment yesterday and didn't realise. I'm so over Fitbit and I used to love mine!

[Shepgirl]

Hello. Yes me too. I've tried it all and multiple times. It does not keep time. I used to love my Fitbit but the frustration killed it for me. I'm looking at other options. Shepgirl Sent from my Sprint Samsung Galaxy S8.

[Lindylou106]

Hi  exactly the same for me so frustrating my versa 2 synchs after resetting but only for minutes and I have to go through same process again I even did web chat with customer support works initially but then stopped syncing.

[Shepgirl]

I did chat with support and they couldn't figure it out either. No warranty so I'm looking at other watches now. Too bad as I really liked it. This is the 2nd time my watch acts up. Shepgirl Sent from my Sprint Samsung Galaxy S8.

[Lindylou106]

Well I have just ordered the versa 3 🤞


Sent from my iPhone

[MsAek]

I've had the same problem now I am not getting texts on my versa 2 after resetting I've gone into apps. 

[Lindylou106]

Hi
I have just try to sync my versa 2 and low and behold it synced
My Fitbit was nowhere near my iPhone so weird!🤞


Sent from my iPad

[Shepgirl]

That's great! Mine says it is synched but it doesn't keep the correct time. I'm done with it.Sent from my Sprint Samsung Galaxy S8.

[Rich_Laue]

@Lindylou106 the tracker and phone, only need to be within 50+ feet, depending on the environment. 

@Shepgirl maybe there is an issue with the timezone if the watch is off by hours, not minutes. 

[Shepgirl]

Thank you for the suggestion but that didn't work either. Tech support couldn't figure it out. Sent from my Sprint Samsung Galaxy S8.

[MsAek]

Finally got it to sync now I can't receive my text messages to my watch I swear they've done nothing but aggravate me today.i tried going into something else through app and it says it can't connect to our server.Thanks for letting me vent Sent from my T-Mobile 4G LTE Device