Versa won't sync

[CassieJ0]

I've read multiple forums on the Versa not syncing. I have restarted my watch at least 10 times, deleted fit bit app and reinstalled, and also restarted my phone. According to the app, My phone hasn't synced since June 16th! 

My app tracks my steps daily, but my sleep tracker does not sync and hasn't since the 16th. I've also noticed on the fit bit app that it won't allow me to connect my Wi-Fi, even though I'm using it on my phone for data. I've also ran into the problem of my Versa not allowing me to click on my settings. As soon as I click my settings, it acts like it's going to open the icon, but then goes back to the main screen.

At this point, I'm still within my 30 day warranty and I am ready to return watch!

Highly Disappointed. 

Moderator edit: subject updated for clarity

[DramaQueenDiva]

I found an article that may be of interest in regards to the syncing issue: Versa won't sync

The WiFi on the watch is used only for downloading songs, so it has nothing to do with the syncing process.  You will need your phone (or another device such as a tablet or computer) to sync.

I'm not sure about the issue with the "Settings" icon, I assume you mean the "Settings" icon on the watch and not the app?  In any case, it may be worth restarting your Versa if you haven't already done so.

[azjerry]

One thing I've discovered in all the time I've spent trying to get it to sync is to go through the Setting > About and power down the Versa. Once powered up my sync problems go away for awhile.

[CassieJ0]

 I've went thru quite a bit of 'trouble shooting' in regards to thr Versa not syncing and nothing has worked. 

I mentioned the Wi-Fi not letting me connect, as I thought it could possibly of fixed my issue somehow, but wasn't entirely sure. 

As for my settings icon, yes I'm talking about the icon on the watch. It stopped working within the last couple days.

As mentioned in my original post, I've reset the watch and phone several times. 

[CassieJ0]

I cannot access the settings on the watch itself. I can only reset by holding the lower right button and left button at the same time. 

[CandieB]

I am having the same problem. What phone do you have? I have the S9. According to FitBits compatibility list, my phone isn't compatible. 

[CassieJ0]

I have the S7.

[azjerry]

I have a Galaxy S8 which wasn't listed the last time I looked. It's a
definite problem if Fitbit chooses not to support current or future
phones. There's plenty of other trackers out there.

Perhaps letting the battery run down till it shuts off will allow a clean
start.

Jerry R

[CassieJ0]

I was finally able to get into my settings factory reset my watch, deleted Vera off fit bit app, and now redownloading my Versa again... which is taking forever as I am at work and unable to complete download over Wi-Fi. I am hoping maybe there was just a glitch somewhere and everything goes back to normal. 

[K1287]

So I've only had my new Versa for a week and I'm having the same problem. It won't sync. Also disappointed. My cheaper Ultra never had any problems. 

[Jacquera3517]

I'm having the same problem. This is now the 5th versa. Each one a different problem all inconvenient. 1st one stopped syncing. 4th one stopped doing everything, wouldn't even turn on. Fitbit solution is always to replace or 1/2 off purchase of new device. Still under warranty so i get replacement. I will never purchase another Fitbit product.