Versa won't sync

[Richie79]

Having issues with sync. Feel like I've tried everything from uninstalling the app, reset my phone several times, restarted my versa several times, just can't think of anything else to do, has been like this since late Sunday night. Need help.

Moderator edit: updated subject for clarity

[SteveH]

One thing that has worked for me before now is to "forget" the link to the fitbit in the phone's bluetooth settings.

There may be some other ideas in: Help article: Why won't my Fitbit device sync?

[Richie79]

Tried that, still won't connect. Thanks 👍

[JuanJoFitbit]

@Richie79 I'm sorry for the late response! Regarding the syncing issues that you are experiencing with your Fitbit tracker, it seems that you've already tried the recommended troubleshooting steps.

Let me go ahead and forward your case to our Support team and they'll be happy to follow up and provide a solution.

Thank you so much for your help @SteveH!

Let me know if you have any doubts! 😀

[StephcH]

I've also been having problems trying to sync my versa. Mine keeps saying tracker not found and I've googled and googled, restarted phone, forgot bluetooth etc, deleted my old charge from the account, signed in/out etc etc and it still wont sync. Sometimes wish I hadn't upgraded as I had no problems with my charge 2 at all 😣 

[Richie79]

I really can't understand it, I've been told my device is not on the
support list, but was working fine up till Sunday just gone. Still won't
snyc or make it self viable on Bluetooth, but had no issues repairing the
fitbit blaze, which I did the other day as temporary measure. Thought this
might even help with pairing the versa, but sadly it did not.

[Richie79]

All the above solutions did not work, few days later had total failure of versa device, would not charge or turn on. Made the decision to replace as it was still under warranty. Hence in some way now problem solved with a new device.