Versa won't sync

[SunsetRunner]

After my battery died two days ago and I recharged it, my Versa has stopped synchronizing and I have tried everything to fix the connection. I also can't connect the watch to WiFi anymore (I don't even understand why the WiFi & Bluetooth connection was broken/stopped working in the first place?. The WiFi section in the appp won't load for at least 15min and then I gave up on it. Further, 'continous synchronisation' already was troublesome but for the amount of money I paid for this watch these issues should never occur. I better hope you have a solution to this.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing with your Dashboard or your WiFi. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same steps that you already did, please let me know what troubleshooting steps you have tried.

In the meantime, please check out this help article and follow the troubleshooting steps listed. You can go ahead and skip the steps that you already tried.

Keep me posted! 

[SunsetRunner]

Hey thank you for your response,

Desperately out of solutions from anywhere on the forum I decided to
disconnect my Versa in the app.

At first it didn't want to reconnect (perfect), but after reinstalling the
Fitbit app, resetting all my bluetooth connections and having my phone off
for a night, it finally decided to accept my connection with my Versa again.

Definitely not the way to go, also lost 3 days of data. So, I am not very
pleased I had to go through all this trouble, but it's working again.

Greets,
Ilse

[JuanJoFitbit]

@SunsetRunner Thank you for getting back! I'm sorry about the experience your had with your Fitbit Versa. I know how frustrating this is for you. If you see anything unusual, please don't hesitate to get back and I'll be happy to follow up.

In addition, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!