Colored flickering lines on screen

[kae14]

Versa watch randomly started showing colored lines that flicker all around the screen. Tried restarting and the problem persists. Only have had watch for about 5-6 weeks. Any solutions?

[NellyG]

Hi @kae14 Thanks for detailing what you tried. As that didnt help I have flagged your post for a moderators assistance.

[JuanJoFitbit]

@kae14 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's showing colored lines all around the screen.

Please try changing the clock face to one developed by Fitbit.

If possible, please provide a picture of your Versa showing the colored lines. This will help us to assist you accordingly. You can find the steps about how to add pictures to your posts in this help article.

Thank you for your help @NellyG!

Keep me posted! 

[rg1234]

FYI: I had similar issues with the Versa screen. I had to get a replacement due to a screen malfunction with regular use of the Versa. Well, now the replacement has had a screen malfunction, after only 3 months of use. I will now be on my 3rd Versa screen. Don't expect the replacements to solve the problem - I'm not very optimistic for my new screen replacement to actually work for more than a few months, after seeing 2 screens have the same issue. Not impressed at all with the quality of this product and won't be going with another Fitbit device again or recommending Versa to anyone. After this next screen malfunctions (which I am sure it will, from experience), I'm done with Fitbit and will not even bother asking for a replacement. Will be going with a Garmin or Apple Watch instead. If you are still covered under the warranty for a refund on your Versa, I would highly recommend requesting a refund vs. getting another Versa.

[JuanJoFitbit]

@rg1234 Thank you for joining us in this thread! I'm sorry about the experience you had with your Versa watches. I totally understand how frustrating this is for you.

I'll be happy to assist you if you change your mind. I really appreciate your feedback and comments since this helps us to keep improving.