Versa won't sync

[Matronmamma]

This is extremely frustrating... My versa hasn't been syncing properly for days... It will sync maybe once a day.. And only if I have it in the charger. The time gets slower and slower... Have tried All the trouble shooting tips and tricks... As well as looking in these forums for help. I even tried the chat support and that was worthless.. Still no luck. It was fine until the latest update in May... 

[JuanJoFitbit]

@Matronmamma welcome to our Fitbit Community! I'm sorry about the syncing issues that your Versa is experiencing. Thank you for troubleshooting this issue before contacting our forums.

I'd like to know what is the brand and model of your phone. Also, let me know if you are getting any error message while your Versa tries to sync.

In the meantime, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and try the rest.

Let me know if the issue persists and I'll be glad to follow up! 

[Matronmamma]

I have a galaxy s9.. The only error message I get is that my Bluetooth
isn't working.. It will sync at my house on the charger... But then it just
can't keep time...