Versa won't sync

[Jess9955]

My versa worked perfectly for about 5 months. Suddenly it won't sync. The clock and date are far behind, and my progress doesn't load. The bluetooth can't even find my versa.  I tried resetting the versa, my phone, bluetooth and the app multiple times. I tried connecting to my versa with a completely different phone, and the same problems continued. The bluetooth on the second phone cannot find versa as well. Finally, I did a factory reset. The versa still cannot be found by bluetooth, and I have no way of setting it up. What else do I do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Jess9955 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't sync with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like to know what is the brand and model of your phone.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains some steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if the issue gets fixed.

I'll be around if any question arises! 😀

[BabyGotBeer]

I'm having the same issue. I have a Versa and it will no longer sync. 

I have gone through all of the Fitbit recommendations on fixes. Reset, bluetooth, download and reload the app, factory reset the Versa. This usually gets to a point when it works, but then it will stop syncing again. I re-paired the Versa this morning, and it synced right away. But it hasn't synced since. It cannot find the device. Yes - the phone's bluetooth is on. 

Phone is a Google Pixel 2. This recurring problem is, well, a problem. If it doesn't sync anymore, what's the point?

[JuanJoFitbit]

@Jess9955 I'm sorry for the late response. However, I'd like to welcome you to our Fitbit forums.

Since your Versa is still experiencing syncing issues even after trying the recommended troubleshooting steps, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀