Versa won't sync

[SunsetRunner]

I was sent this versa as a replacement, my previous one just went blank/black as the screen was no longer responding. Now this versa no longer sync's and it's been like this since 9/9/19. I've tried all the steps but it still doesn't work. Getting really fed up of this watch now

[NellyG]

Hi @SunsetRunner  What phone are you using? Is it on the Supported Devices List?

Try all the suggestions in THIS Help Article on syncingissues. If nothing there helps you will need to contact Support Fitbit Support

[SunsetRunner]

Ive tried everything out there under the sun in troubleshooting. Ive had this stupid thing less than a year and the firmware update breaks it. I will never buy another one of these crap devices again again I am done.

[SunsetRunner]

I have a One plus 5 but I've had the versa for over a year. Both watched
worked fine but now the replacement has stopped syncing

Kind Regards

Renée Gordon

[NellyG]

Hi @SunsetRunner  That phone is not on the Supported Devices List. The fact that it has been working is not unusual for an unsupported phone, but unfortunately stopping working (usually after an update to phone or tracker) is also not unusual. My guess is that you had an updaye to either your phone or tracker that has upset the connection. Try all the suggestions in the Help Article I linked above, but if nothing works then contact Support and see if they can help

[SunsetRunner]

I've tried all of the suggestions. I'll have to contact the support team.
This is unacceptable