Versa won't sync

[Chefkim]

My versa was syncing, now it won't anymore. My phone can't "find" it.

Is this also related to the upgrade for Android?

I don't get any notifications anymore as well. I tried uninstalling and reinstalling to no help.v

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Siminaa18]

Mine won't synchronize, update unless I uninstall the app and the device. I wasn't very bothered initially, but i am currently trying to keep track of food and exercise. Unfortunately, customer support are not very helpful.