Versa won’t sync

[TOM.123]

For a while now, I have been attempting to sync my Versa to my iPhone. However it starts to sync painfully slowly and only reaches half way before failing to sync. I have tried to do this many times. Also, I have been reading through this forum, trying the responses to similar questions. However, this does not work. Please help.

Many thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @TOM.123. 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with syncing your Fitbit Versa. I appreciate your efforts to resolve this. Syncing difficulty is usually caused by a missing requirement and I recommend following the complete troubleshooting steps from this help article: Why won't my Fitbit device sync?  

Please keep me posted, I'll be around. 

[odnom]

Fitbit needs to do a better job with its quality assurance and updates.  What good is it to turn on All-Day Sync  when you have to continually manually sync the device to have Apps show any data?  It's one thing to instruct how to have something work when it just plain doesn't.  Disappointing.. Does anyone at Fitbit actually wear this watch?

[LiliyaFitbit]

Welcome to the Fitbit Community, @odnom. I am sorry for the delayed response.

Thank you for joining the thread and sharing your feedback. I understand how you are feeling. We're constantly working on improving our devices and user experiences, and your comments are always welcome. If you continue experiencing difficulties with syncing, please confirm if your app is updated to the latest version and if you have any other devices paired to your Fitbit account?

Let me know if you have any questions.

[han28]

Yes same dam issues

[odnom]

thank you for your response; I have the latest update.


mondo

[LiliyaFitbit]

Welcome to the Fitbit Community, @han28. Thank you for your reply, @odnom. 

@odnom thank you for confirming that your app is updated to the latest version. Please let me know the model of your device you use to sync your watch, I'll be glad to investigate. You can check our compatible devices here. 

@han28 thank you for sharing that you're experiencing the same issue. If after following the troubleshooting steps the issue persists, please provide the model of your device you use to sync your watch. 

Please keep me posted.

[prettyblkgyrl]

I've done all of the troubleshooting steps & my device can't be found, nor will it pair. It first started that I had to manually sync my watch to the app every single day, although I have it set to automatically sync all day. Then my device would just unsync itself, this has been going on for the past 2 weeks or so. And now (for the past 2 -3 days) my phone (an iPhone 8 plus) cannot even find my device. 

This is extremely frustrating. Considering I'm not the only one having this problem, this clearly isn't an isolated issue. Is there a patch of some sort that will "resolve" this issue?

[odnom]

Versa 2. Just bought it last month.

m

[han28]

Alcatel. I turned of an on the widget and It synced after 5days

[han28]

Turn of and on your widget then it mite sync. I done ti's last nite after 5
days it worked.

[LiliyaFitbit]

Welcome to the Fitbit Community, @prettyblkgyrl. Thank you for your replies, @odnom @han28. I am sorry for the delayed response.

@prettyblkgyrl thank you for joining the thread and sharing the details of the issue with your watch. I am sorry that you are going through this situation, I totally understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@odnom thank you for confirming that you have Fitbit Versa 2. Please let me know the model of your phone or tablet you use to sync your Versa 2. I will be glad to investigate further. 

@han28 I appreciate your efforts and the additional details. I am glad to hear your watch synced and would like to advise that since your phone is not supported by the Fitbit app at the moment, some of the functions might work intermittently. I appreciate your understanding. 

Let me know if you have any questions.