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Versa won't sync

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‎11-03-2020 10:30 - last edited on ‎11-03-2020 11:02 by Fitbit Moderator

‎11-03-2020 10:30 - last edited on ‎11-03-2020 11:02 by Fitbit Moderator

I am having issues with my Versa 2. I have tried to do all the problem shooting I can find-with no luck. 
Every time I try to re-set up Fitbit and try to sync it with my iPhone. I keep getting the “sync failed.”

I have turned off my phone and watch and restarted it. I have uninstalled and reinstalled the app. 
please help.

thank you 

 

Moderator Edit: Clarified subject

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‎11-03-2020 11:02

‎11-03-2020 11:02

Hi @Kash04, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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