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Versa won't take a charge

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‎04-28-2020 23:07 - last edited on ‎05-13-2020 06:13 by Fitbit Moderator

‎04-28-2020 23:07 - last edited on ‎05-13-2020 06:13 by Fitbit Moderator

Hello, I have had my fitbit versa 2 on the charger for a little over an hour. When I take it off and try to turn it on it shows the battery sign with the lightning strike. What should I do?

 

 

Moderator edit: updated subject for clarity

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‎05-13-2020 06:12

‎05-13-2020 06:12

Hi @Linny-Renea, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the charging issues that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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