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Versa won't track my Active Zone Minutes accurately

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‎08-09-2021 09:03 - last edited on ‎08-09-2021 17:17 by Fitbit Moderator

‎08-09-2021 09:03 - last edited on ‎08-09-2021 17:17 by Fitbit Moderator

I have walked quite fast, huffing and puffing even, trying to get my Versa’s active minutes to register…. Only 21 Active Minutes registered after  2 hours straight of walking!  Typical for me is FAR more Active Minutes.  What to do?

 

 

Moderator Edit: Clarified subject

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‎08-09-2021 17:21 - edited ‎09-14-2023 03:58

‎08-09-2021 17:21 - edited ‎09-14-2023 03:58

Hi there, @LindseyF89. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments in regards to our products and Customer Service.

Since you have got in touch with our Support Team, the best way to get your issue solved is to continue the conversation with them. I understand that the resolution is not what you're hoping for, but they will indicate when your issue had been solved. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-09-2021 17:21 - edited ‎09-14-2023 03:58

‎08-09-2021 17:21 - edited ‎09-14-2023 03:58

Hi there, @LindseyF89. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments in regards to our products and Customer Service.

Since you have got in touch with our Support Team, the best way to get your issue solved is to continue the conversation with them. I understand that the resolution is not what you're hoping for, but they will indicate when your issue had been solved. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer