05-01-2019 07:00
05-01-2019 07:00
I got my first Fitbit Versa for Christmas and in February my screen stopped working. It would just be a screen of different colors. It would track everything but I couldn't see the screen. I got a replacement and now the screen went black. It tracked for a little while and then turned off. I have had it on the charger for a few hours and it won't turn back on. I've done resets and factory resets. Fitbit is sending me my 3rd Versa. If this next one messes up I won't be coming back to Fitbit. I've been very disappointed. Has anyone else had this issue with their Versa?
05-02-2019 06:28
05-02-2019 06:28
@Aburks Welcome to our Fitbit Community! I'm sorry about the experience you've had with your Versa trackers. I totally understand how you feel about this and I appreciate your feedback since this helps us to keep improving.
Please don't hesitate to get back if you need assistance with your replacement unit and I'll be happy to assist you.