Versa won't turn back on

[BrennanC]

About a week ago, my Versa was experiencing some problems in which the main home button was not working. I could not press it to get out of the exercise app and waited hours to see what would happen. After waiting, I decided to reset the Versa by holding the left power button and the bottom right button. It turned back on which was a relief for a day. But after a day, it completely just shut off and won't turn on. Whatever I try does not power it back on. When I hold the same two buttons, my Versa turns on, shows the Fitbit logo for a minute, then shuts back down. I tried a factory reset but no luck. Even when I charge it I don't get any response. Could anyone tell me how to fix this issue? Thank you!

[JuanJoFitbit]

@BrennanC it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't stay on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest. After trying these steps, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome!