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Versa won't turn on after a factory reset

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‎08-24-2022 12:59 - last edited on ‎08-25-2022 07:07 by Fitbit Moderator

‎08-24-2022 12:59 - last edited on ‎08-25-2022 07:07 by Fitbit Moderator

Hi. My fitbit versa wont turn on after the factory reset.I tried left&back button but no logo or vibration.

 

 

Moderator Edit: Clarified subject

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‎08-25-2022 07:09

‎08-25-2022 07:09

Hi there, @Max217. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

 

It seems like the Factory Reset might have drained the battery, but also that the battery may not be charging properly. With that said, please try the following steps:

 

  • Clean the charging contacts on the back of your watch using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎08-25-2022 07:09

‎08-25-2022 07:09

Hi there, @Max217. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

 

It seems like the Factory Reset might have drained the battery, but also that the battery may not be charging properly. With that said, please try the following steps:

 

  • Clean the charging contacts on the back of your watch using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-09-2022 09:40

In response to MarreFitbit

‎09-09-2022 09:40

I did try doing that but it still dosent work but it did show a 0% battery icon and it glitched out and i noticed a rattle in the charger and i ordered a new one but still no luck.

 

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‎09-10-2022 22:40

In response to MarreFitbit

‎09-10-2022 22:40

Same with me it doesnt work.

What will i do now any suggestion

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