Versa won’t turn on after factory reset

[anparrott]

Hi!

i did a factory reset on my full charged Fitbit Versa. It will not turn on and does not light up when I try to put it on the charger. I’ve messed with all the buttons but still no luck. 

Any ideas on how to turn it back on?

Thanks!

[NellyG]

Hi @anparrott Have you tried restarting it several times? Restart your tracker

[Annelie78]

Mine did just like that and the helpcenter couldnt figure it out or start it. I got a new one from them and the old one was just trash. 

[anparrott]

I have tried several times, unfortunately. 😕

[NellyG]

@anparrott Inhave flagged a moderator to come and help you

[LizzyFitbit]

Hi @anparrott and @Annelie78. It's nice to have you on board. @NellyG, I'm glad you're here and thanks for your great help.

@anparrott, thanks for letting me know about your Versa, as well for the steps that you've tried prior posting. I'm sorry that the screen is still not responding and I've contacted our Support Team on your behalf. Apparently they already took your case under their wings. Please keep an eye on your inbox, you'll get some information about your case.

@Annelie78, thanks for stopping by and sharing your feedback about your devices. I understand where are you coming from and I apologize for the experience that you've had with them. I've been informed that a case was already opened for you and our team will provide you with assistance. I'd recommend to keep working with them so you can receive more details about your case.

I'll be around if you need anything else.

[Wakboardgirl22]

I was having problems with my heart monitor not reading correctly, after several attempts to fix it, I did a factory reset and now it won’t turn on.  This is the second time this year that I’ve had problems with a Versa, and this one was replaced only 6 months ago

[Katz828]

Mine did same thing. Pushed buttons. Held buttons. Nothing. Nobody yet coming up with a solution. 

[anparrott]

I was sent a new one that works.

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Moderator edit: removed personal information

[Annelie78]

Contact them you will get a new one. Seems to be an issue

[LizzyFitbit]

Hi everyone. It's great to see you here in the forum and welcome to our new members. I'm sorry for the delayed response.

@Wakboardgirl22 and @Katz828, thanks for sharing details about your watches and their current behavior. You did a good job with the troubleshooting steps! I understand where you're coming from and I've been told by our Support team that you already have a case created. They're helping you via email, so make sure to check your inbox.

@anparrott and @Annelie78, thanks for sharing your experience and sharing your suggestion to our members. I'm sure you'll crush your steps with your new watches!

Hope to see you around.

[cmswartout]

I am having the same issue. Is the only solution a new watch? 

[Katz828]

Yes I had to get new one. I was able, though, to return the old one. Seems there was issues with them. I’m having issues with new one. But will not try factory reset as they suggested lol. 

[SunsetRunner]

Hi, got my Versa yesterday and having the same troubles, any help?

[EmilyRy]

Lizzy. I have the same problem. Heart rate monitor went crazy for about 12 hours. Did a factory reset and now it’s dead as a dodo. Have tried holding three buttons for up to three minutes and nada. Any suggestions? Love my Fitbit and can’t be without it!

[Syhalo]

So this morning my touchscreen stopped responding. Did a factory reset by holding all 3 buttons now it will not turn on? 

[LizzyFitbit]

Hi everyone. It's great to see you here in the forums and welcome to our new members. I'm sorry for the delayed response.

@cmswartout, @SunsetRunner and @Syhalo, thanks for stopping by to share details about your Versa watches. Since you've tried the factory reset process, may I know if you've also tried performing a regular restart? If not, please give it a try and let me know how it goes so I can continue helping you out.

@Katz828, thanks for keeping me updated and sharing that you have issues with your new Versa. Since our team has access to your watch's performance, I'd recommend to reply back to their last email so they can continue assisting you with this matter.

@EmilyRy, I appreciate your love towards your Versa and the steps that you tried to get it working again. I understand how you're feeling without your watch and while checking your details I was informed that you've got in touch with our Support team. It seems they're handling your case and they'll keep communicating with you via email to provide you with further assistance.

I'll be around, keep me posted.

[Amylou870711]

They told me they couldn't help me any further and sent a 25% off of another device. Screw that. Why would I want to purchase another if this one went out so fast and they wouldn't replace it...hahaha nice try Fitbit!

Moderator edit: word choice

[LizzyFitbit]

Hi @Amylou870711. Welcome on board. I'm sorry for the delayed response.

Thanks for taking the time to share your feedback about your Versa. I see where you're coming from about your watch not working correctly and I'm sorry that you've gone through this situation. Our team often checks our forums to work on our products based on our members comments, and I'm sure yours won't be the exception as it'll help us to evaluate our procedures and improve the Fitbit experience.While I don't have access to your case, my best suggestion is to keep an open communication with our Support team so they can provide you with more details about their resolution. You're always welcome back to the Fitbit family

I'll be around if you have another question.

[MissUd]

I'll have the exact experience!

My Versa stopped sync some days ago, tried to restar and sync again.

And now it just tells me to sync to the app but i dosen't work 😞

I miss my Versa.

Can somebody give me some advice, and i'll give it a last try.