help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't turn on after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-05-2021 04:43 - last edited on ‎02-05-2021 18:38 by Fitbit Moderator

‎02-05-2021 04:43 - last edited on ‎02-05-2021 18:38 by Fitbit Moderator

I updated my fully charged versa last night. It’s now 100% dead . Customer services have suggested all sorts . Holding various buttons etc but nothing is working, just a blank screen.
It was fine until the update and is now broken 😞  .

Fitbit are opening a case . 

Anyone else had this issue ? 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
3 REPLIES 3

‎02-05-2021 06:53

‎02-05-2021 06:53

My Versa screen was almost completely unresponsive for a couple of days.  Yesterday, I was working with customer service & ended up doing a factory reset a couple of times, which didn't help.  Overnight, the screen went completely blank.  Unit is fully charged & still tracks (syncs with app & updates).

Best Answer
0 Votes

‎02-05-2021 18:37

In response to Llamalady02

‎02-05-2021 18:37

Hello @Tlb21 and @Llamalady02 , welcome to the Community Forums. 

 

Thanks for taking the time to share your thoughts and personal experiences with your Fitbit devices, I understand your situation and how frustrating this matter can be for both of you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

 

Since you already received assistance from our Customer Support team, my best advice for you will be to contact them back if further assistance is needed or if you have questions about the outcome of your cases. 

 

Let me know if you have any additional questions, I'll be around.

Best Answer
0 Votes

‎02-05-2021 21:14

In response to Llamalady02

‎02-05-2021 21:14

The same thing happened to my Versa 2.  I had the docking plugged to a wall charger for days and it would never turn on.  I could not file for RMA because the device was just a few months past the manufacturer warranty, so I gave up on it.  One day, I plugged it to my computer and to my surprise, after several minutes, it activated.  Once it turned on, a massage displayed that it wasn't updated properly, so I mediately updated through my phone app.  It's been workings since but the battery doesn't even last a day.  Hope this works for you.

Best Answer
0 Votes