Versa won't turn on or charge

[aaiiina_]

Hello, thanks for your time. Im writing you because i can't open my fitbit. I charged my fitbit in all the possible ways and I can't open it. I also cleaned my charger, but nothing. What should I do? Oh and I tried to restart it but it soesn't appear the logo...

Thanks 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @aaiiina_, welcome to the Community Forums. Thanks for the details provided about your Versa's behavior and for taking the time to fix it prior to posting here. I'll be glad to help you with this. 

In order for me to better assist you with this, please confirm that you've followed the steps listed below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I'm looking forward to your response, keep me posted. 

[aaiiina_]

I've tried all this things and it still doesn't work. What should I do?

[Nancy5513]

I received my Fitbit Versa Special Edition as a gift and soon had connectivity issues. I restarted both my watch and phone, that didn't help so I did a factory reset on my watch and it will not power on. My battery was at 81% and to attempt to power it on I pressed the left and bottom right buttons for over 10 seconds.

[MarreFitbit]

Hi there @aaiiina_, thanks for getting back and for the update. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual. We look forward to getting you back on track. 

Hey @Nancy5513, welcome on board. I'm sorry to hear about the inconveniences you're having with your new Versa SE. Thanks for letting me know what you've done so far in order to fix it, I'll be glad to continue assisting you. 

In order for me to help you in the best way possible, would you mind checking my post above and try the suggestions provided?

I'm looking forward to your response, keep me posted. 

[Nancy5513]

There is not much I can do, I have tried to power it on, then I placed it on the charger overnight and tried to power it on but have not had any luck. 

[deepak18g]

Fitbit versa is worst device. In a span of 1.5 years it was damaged multiple times. Out of warranty now so no replacement . Same happened with my wife & 2 of my friends to whom I suggested versa based on Charge HR I used in past.

even 25% discount offered is not on charge 4 which i would prefer all this mess.

Not at all happy with such services.

[ljritter17]

I am having the same problem

[MarreFitbit · Accepted solution]

Hi there @Nancy5513, thanks for getting back. I appreciate you have already tried to troubleshoot your watch as suggested. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Hello @deepak18g, welcome on board. We're sorry to hear about the inconveniences you had with your Versa. We understand and respect your decision regarding the 25% our Support Team previously offered.

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please know that when a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

If you've exhausted all troubleshooting steps to fix your watch and contacted our Support Team, but are not satisfied or agree with the resolution of your case, please get in touch with our them again or you can check our warranty policies here for a better understanding of the information that they provided to you.

Hello @ljritter17, thanks for stopping by and reporting that your Versa is also having the same issue. In order for me to help you in the best way possible, would you mind checking my post above and try the suggestions provided? Look forward to hearing from you.