Versa won't turn on or charge

[KarlRog]

Just returned from.my holiday and my fitbit versa is totally dead and will not charge up at all. I have cleaned the back.of it and the charger but still nothing. I see the 0% when i press the right side button but then it goes off. I have also tried another charger but still no joy. Please help. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KarlRog. Thanks for stopping by and for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, please note that the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[NikitaJain]

I'm facing the same issue and it's disappointing. When I spoke to the support team, that asked me to buy a new watch 😐

[MarreFitbit · Accepted solution]

Hi there, @NikitaJain. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments in regards to our products and services.

Unfortunately, your product doesn’t meet the replacement requirements of our warranty policy. For details about our warranty policy, see fitbit.com/returns

You can learn more about the latest options in the Fitbit family of products at fitbit.com/compare and fitbit.com/store

If you have any other questions, please visit help.fitbit.com or feel free to reach out to our Support Team once again so they can continue assisting you.