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Versa won't turn on or take a charge

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‎09-07-2019 22:03 - last edited on ‎09-09-2019 12:02 by Fitbit Moderator

‎09-07-2019 22:03 - last edited on ‎09-09-2019 12:02 by Fitbit Moderator

Trouble started when my Versa started to stop tracking mid run. Then it wouldn’t charge and all I could get on the main screen was the Fitbit logo - could even turn it off. Now it is completely dead - black screen, won’t charge. Seems impossible to find info online about how to get it repaired?? Need help!

 

 

Moderator edit: updated subject for clarity

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‎09-08-2019 11:03

‎09-08-2019 11:03

Hi, I would advice you to contact Customer Support about this problem. Regards kuzibri 

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‎09-09-2019 12:01

In response to SunsetRunner

‎09-09-2019 12:01

@NJFB605 welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, regarding the charging issues that your Versa is experiencing, I'd like to follow up and help you if you haven't contacted our Support team as @SunsetRunner advised.

 

Please try the troubleshooting steps that are listed in this help article. After this, charge your Versa for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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