Versa won't turn on or take a charge

[dhawkes]

My versa was working and the battery went dead. Trying to charge, cleaned connection and charging device and still wont charge.  Anybody else having this issue?

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @dhawkes , did you already try another USB port on your PC or a Wall Outlet? If not, do so. If that does not solve your problem, try restarting the Versa three times in a row (internal reset and if that also does not work, contact Customer Support and ask for a battery test. Hope it's still under warranty, regards kuzibri

[JuanJoFitbit · Accepted solution]

@dhawkes, welcome to our Fitbit Community. Regarding the charging issue that your Versa is experiencing, I would like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that @SunsetRunner shared.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response.