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Versa won't turn on or take a charge

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‎07-20-2020 07:16 - last edited on ‎07-25-2020 05:19 by Fitbit Moderator

‎07-20-2020 07:16 - last edited on ‎07-25-2020 05:19 by Fitbit Moderator

I've had my Versa since July 2018, and it is supposed to be water resistant to 50m. Despite this, I always take it off when I shower and have never gone swimming with it - until yesterday. After being in waist-deep water for ~5 minutes, I came home to find that there is water in the heart rate sensor and it doesn't respond to being plugged in to charge.

 

 

Moderator edit: updated subject for clarity

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‎07-25-2020 05:19

‎07-25-2020 05:19

Hi @DrHiker, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa became unresponsive and it won't charge.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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