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Versa won't turn on

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‎12-02-2018 19:27 - last edited on ‎12-03-2018 05:28 by Moderator Alum

‎12-02-2018 19:27 - last edited on ‎12-03-2018 05:28 by Moderator Alum

Today I put my Versa on the charger and it was at 80%. Put it back on an hour after that and after an hour of wearing it I realized it wasn't connected to my phone. I tried to connect and saw that the device wasn't on at all.

 

I have tried to preform the soft and factory reset but nothing will happen. There are lights on at all including the back. I plan to try to charge it again overnight to see if that helps. Anyone else know something that could help me or an email address for customer support? I could not find one online.

 

 

Moderator edit: content 

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‎12-02-2018 20:38

‎12-02-2018 20:38

Here is the link for customer Support.  Sometimes there is an email, sometimes not - it depends on the time of day and what other methods of contact are available at the time. 

Contact Support  scroll to the bottom of the pahe that comes up and select Get Help.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-03-2018 05:30 - last edited on ‎11-08-2025 05:33 by Fitbit Moderator

‎12-03-2018 05:30 - last edited on ‎11-08-2025 05:33 by Fitbit Moderator

Welcome to the Community @EmmaAnn and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this issue and since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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