Versa won't turn on

[Bpaulk]

After doing the most recent update, the screen on my watch remains black and I basically cannot use it. Any idea how to get this fixed?

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Hi, have you tried restarting your Versa 4-6 tiems in a row by pressing and holding the left and right lower buttons together untill you see the Fitbot logo and release the buttons? If that does not solve the problem, contact Customer Support about it. 

BTW, when you put your Versa in the charger and connect it to your PN, does the display light up and says charging? If yes, while charging touch the Versa screen untill it wakes up and go to setting. Press that and go to Device Info, press it, go to shutdown and see if that works.

[Bpaulk]

The Watch vibrates but the screen just continues to stay black. Guess I’m going to have to call customer support. 

[JuanJoFitbit]

@Bpaulk Welcome to our Fitbit Community! I'm sorry for the late response. However, I would like to follow up on the issue that you've experienced with your Versa since it's stopped turning on.

Since you mentioned that you would call our Support team, I would like to follow up and would like to know if a solution was provided.

Thank you so much for your help @SunsetRunner!

Looking forward to your response! 😀

[suebk2]

Mine is doing the same thing, did you get any help?

[Bpaulk]

Hello, I reached out to your customer support team and did end up having to order a replacement!

Reach out to the customer support team and they will walk you through the next steps!

Moderator edit: merged reply

[JuanJoFitbit]

@suebk2 Thank you for joining us in this thread! Since your Versa is also blank, I'd like you to try the troubleshooting steps that are listed in this help article. These steps will help your Versa to get back to life. Let me know how it goes.

@Bpaulk I'm so glad to hear that you were sent a replacement unit. Thank you for posting the update here and don't hesitate to get back if more assistance is needed.

See you guys around! 😀

[Jenthehen153]

This is not working for mine. I only have one button on the Versa Lite. I held it down and nothing is happening. I put it on the charger and again, nothing.