Versa won't turn on

[neha_madaan]

Hi

I am owning my Fitbit Versa for last 2 years. I was not using it regularly for last 8-9 months due to lockdown. While I put it to charging couple of days back, it charged & was working. However the battery drained very quickly. From 100% to 0% in just few hours.

After that I put it to charge again & since then its dead. No display (not even grey screen), no vibration, no sound... Nothing. It is a high end product offering from Fitbit & I was expecting it to last longer than just 2 years. Please see if I can get some help on this.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @neha_madaan, welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

In order to solve this situation, please follow the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset on your Versa (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.