03-08-2019
10:34
- last edited on
03-09-2019
06:55
by
JuanJoFitbit
03-08-2019
10:34
- last edited on
03-09-2019
06:55
by
JuanJoFitbit
My Fitbit just died - black screen. looked online and can clearly see that my battery is not dead.
Moderator edit: updated subject for clarity
03-08-2019 11:59
03-08-2019 11:59
@takeus6 Welcome to the forum. You mean it's still syncing? Have you tried rebooting it several times by pressing and holding the left and bottom right button until Fitbit logo appears? If this does not help, you will need to try restoring the tracker to factory defaults by performing a 3-button factory reset:
You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.
If you're unsuccessful with the factory reset, I'm afraid you will need to contact Customer Support as this might be a device issue. Good luck!
03-09-2019 06:54
03-09-2019 06:54
@takeus6 Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not turning it display on.
I'd like to follow up and would like to know if the issue persists or if your Versa got back to life after following the great workaround that shared my friend @Marrrmaduke.
In addition, please clean the contacts of your Versa and charging cable with a cotton swab in order to remove any dust that the contacts accumulate. After this, plug your Versa in the charger and see if it turns on.
If you found his post helpful, please accept it as a solution.
Looking forward to your response!