Versa won’t turn on

[jmichaelclaar]

My Versa seems to be completely dead. The battery suddenly drained so i placed it on the charger. While charging it became VERY hot, and now it is completely unresponsive. It won’t turn on at all. I’ve tried holding all 3 buttons for several minutes, tried holding two buttons for a while... not sure what else to do?! 

[BBdoll]

Having the same problem here! Was working fine earlier today & tonight....black screen, nothing! Tried the restarts/resets & no luck. I have noticed my battery was draining faster over the last few weeks/month. I reached out via email to customer service but, that may take 2 days for a reply. 

[NellyG]

Hi @jmichaelclaar  @BBdoll  I will flag a moderator to come to your assistance.

[BBdoll]

Just updating.....apparently it's still tracking even though my screen is black. I put it back on this morning & occasionally it with give vibration feedback & on my phone it is still tracking my HR, Steps etc. It still won't reset/restart & my screen will not power on at all!

[jmichaelclaar]

Mine is still completely dead. I've given up and I just changed back to my Fitbit Alta HR. 

Hopefully support will get back to me soon.

[Ewolfrum]

• Thanks for this post... we are having the exact same thing happening with my wife’s versa. 

[BBdoll]

Have you had any luck? 

Support responded & they are sending me a replacement.  They offered 50% off another model or a free replacement, I chose replacement. Mine is still tracking but nothing on screen.

[Barbraaby]

I’m having the same same problem, i was taking a bath when it turned off and won’t on anymore and for 2 days now it’s not working tried recharging but it just turned so hot. I need immediate help, bought this less than a year here in Singapore. What to

do with this?? 😞 

[EdsonFitbit]

@jmichaelclaar @BBdoll @Ewolfrum @Barbraaby Welcome and thank you for visiting the Fitbit Community. I apologize for the delayed response.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa. Thank you for trying to get it resolved before contacting us.

@jmichaelclaar @Barbraaby I noticed that you contacted Customer Support. I'm pretty sure they will do their best to provide assistance as soon as possible. Thank you for your patience in the meantime.

@BBdoll Thank you for giving another chance to the Fitbit Versa. I'm glad to hear that you will receive a replacement soon, thanks for letting us know.

@Ewolfrum If your wife is using a 3rd party clock face, please have her switch to a Fitbit clock face and check if anything changes. In addition, perform a restart to the watch by following these steps.

Finally, please perform a battery test by charging the watch to 100% and using it like normal until it drains completely.

@NellyG Thanks for your support.

If you have any question, please don't hesitate to contact us at any time.

[kfordcarolina]

I am having the exact same problem.   Just go the versa in December after my aulta died and I decided to give fitbit another try.  I noticed that the battery wasn't staying charged very well beginning in January and continued to get worse not even lasting a day before it would die.  So I tried a reset and removed a bunch of apps on it - still didn't help.  Then it started getting really hot when on the charger and I just got a black screen and now nothing at all.   I have tried all of the tips that were suggested - resetting etc.  Not sure what to do, is there a number to call, I can't seem to find one on the website.

[EdsonFitbit]

@kfordcarolina It's great to see you in the Fitbit Community. Sorry for the delayed response.

Thank you for the time you spent trying to get this issue resolved. To further investigate it, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

Just to answer your question, the customer support's phone number is (877) 623-4997 and they are reachable between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends.

Feel free to contact us at any time and keep on stepping.

[friedcc]

I have the same problem. When I hold all three buttons, it says "0 %" charge, but putting it in the charger does not charge it. What is the warranty on these things? I only bought it three months ago.

[EdsonFitbit]

@friedcc Welcome to the Fitbit Community. Sorry for the delayed response.

Fitbit products have 1 year warranty in the United States. For more information about the Fitbit warranty please visit this article.

Before getting in touch with Customer Support to further investigate your case, you can perform a factory reset by following the next steps, but please keep in mind the apps and all personal data will be erased from the device, including any credit or debit cards you added:

1. Press and hold the three buttons on your Fitbit for up to 20 seconds.
2. Once the logo is shown on the screen and then disappear, release the bottom button and hold the other two until you hear a strong vibration. This indicates the reset has started, so you have to release the other two buttons.
3. This procedure can take several seconds and from time to time the device will reset to zero showing the logo and the Fitbit.com/setup site.
4. If the bottom button is not released at the right time or this procedure is not followed correctly, the logo will be shown quickly and the Versa will restart without completing the factory reset.

Please let me know if you have any question.