Versa won't turn on.

[KG1997]

This morning I synced my sleep from my Fitbit Versa, then went about my day. During a walk with my dog, I noticed that my Fitbit wasn’t showing anything on the screen and/or responding when I pressed any of the buttons on the sides. I assumed it was dead and put it on the charger. Hours of charging later, my Versa still won’t turn on. I held down the left and top right button to turn it on and nothing. Then, I tried holding down all three buttons to trigger the factory reset, but that did not work either. Is there anything else I could possibly do? Also, the heart rate LEDs on the back of my Fitbit are no longer lighting up, but I’ve only had this Versa for 10 months. Nothing has happened that would warrant it not working. Has anyone had any success with trying to return a broken Fitbit (I remember there being a one year warranty, but am not sure if that still applies)? 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @KG1997 thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.